Privacy Policy

Privacy Policy – 1 Stop HVAC

Effective Date: May 01, 2025

At 1 Stop HVAC (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us online or offline.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Full name, address, email, and phone number
   
• Service Information: HVAC service requests, installation history, and property details
   
• Payment Information: Credit card or banking details (if applicable)
   
• Communication Records: Emails, phone calls, and service inquiries
   
• Marketing Preferences: Your opt-in/opt-out choices regarding promotional communications
   
• Website Data: Browser type, IP address, pages visited, and cookies
   

2. How We Use Your Information

We collect and use your information for the following purposes:

• To provide HVAC services, maintenance plans, and product installations
   
• To schedule and confirm appointments
   
• To process payments and send invoices
   
• To respond to customer service requests or inquiries
   
• To personalize user experience and improve our website functionality
   
• To send occasional promotions, service reminders, and updates
   
• To comply with legal obligations
   

3. Consent and Communication

By submitting your information through our website or other platforms, you consent to us collecting and using your personal data in accordance with this Privacy Policy.

You can withdraw consent at any time by contacting us at:
📧 Info@1stophvac.ca

You may also unsubscribe from our marketing emails by clicking the “Unsubscribe” link at the bottom of any message.

4. Disclosure of Personal Information

We do not sell your information. However, we may share it with:

• Trusted service providers and subcontractors who perform work on our behalf (e.g. technicians, dispatchers)
   
• Financial processors and CRM platforms
   
• Legal or regulatory authorities if required to comply with laws or protect our rights
   

All third parties are obligated to safeguard your data and use it only for authorized purposes.

5. Data Protection and Security

We implement industry-standard security practices, including:

• Data encryption (SSL) on our website
   
• Restricted internal access to customer records
   
• Secure cloud storage and CRM systems
   
• Regular audits of our digital platforms
   

6. Cookies and Analytics

Our website uses cookies to improve user experience, track visits, and provide analytics. These may include Google Analytics or Facebook Pixel to better understand our audience and serve relevant ads. You can manage cookie settings through your browser.

7. Your Rights

As a Canadian resident, under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access, correct, or delete your personal data
   
• Withdraw consent for communications
  
   

8. Retention of Information

We retain your data only as long as necessary to fulfill the purposes stated in this policy or as required by law (e.g. tax and service warranty records).

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

10. Contact Us

If you have questions about your privacy or our practices, please contact:

1 Stop HVAC
Email: info@1stophvac.ca
Phone: 365-800-6080